Terms And Conditions

Terms And Conditions Web Links And Distribution of Products

Our Customer Charter

We agree that for any item you purchase from our website:

The item will correspond with the description we have given; and the item will be of good quality.

Product Information

We have made every effort to display as accurately as possible the products that appear on this website. All sizes and measurements are supplied by the manufacturers; however we do make every effort to ensure they are as accurate as possible.

We will take all reasonable care to ensure that all details, descriptions and prices of items appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been incorrectly published, including prices and special offers. Prices are subject to change without notice. All prices are shown in £ Sterling and are inclusive of UK VAT at the prevailing rate.

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular products may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you may cancel the entire order without charge. Substitute goods will not be supplied if the order is out of stock or unavailable unless agreed in advance.

Making a Purchase

Making a purchase couldn’t be easier. Just browse the online shop at Rentex and click on any items to view further details and put them into the shopping cart. After you have finished your selection, click on “Add to Basket” and you will be asked for a few details that we need to be able to process order.

Purchase of our online products

When you place an order through our website link we will send the same details to you in an email please do not reply to this AUTOMATED EMAIL unless the details are incorrect. Where payment is not completed with your order we will send you a second email. Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you an e-mail, which will contain details of how your products will be delivered to you. Alternatively, we may decline all or part of your order for any reason, in which case we will notify you with a third e-mail. Any discounts triggered by the entry of a promotional code will be applied when the order is accepted and will be detailed on the invoice. We reserve the right to refuse an order.

Non-acceptance of an order may, for example result from one of the following reasons: The item ordered being unavailable from stock, our inability to obtain authorisation of payment, the identification of an error within the item information, including price or promotion, if there are any problems with your order we shall contact you.

Rentex will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from our website or website links. This website is expressly offering a service to supply information and services by our company rentex hygiene.

Professional Products

Products offered for sale from the online store are intended for installation by suitably trained or qualified professionals, Rentex remind our customers that Building Regulations, which specifically deals with electrical safety in dwellings, came into effect on 1st January 2005. Many of the products supplied will require connecting to the electrical supply in a way which will require a part P certificate. In addition, rules regarding sighting of equipment in wash rooms, bathrooms etc. may apply, if in doubt a qualified electrical engineer should be consulted.

Distance Selling Regulations

Some of the products offered for sale on this website are not available for retail sale; hence they are covered by a business to business contract and are excluded from the Distance Selling Regulations (2000).


Some warranty returns and repairs are provided under the terms of the manufacturers guidelines the miss use of products will not be covered by warranty. Refunds are provided following a faulty item returned when a fault is found then a replacement/repair under warranty or a return as no fault found as per the manufacturers terms, any refunds made by Rentex will be paid by cheque or directly to the card used to make the original purchase in these circumstances.

(R1) Rentex reserve the right to charge a re-stocking or test and return fee for unwanted, no fault found and installer damaged goods which are not covered by warranty, these additional charges are excluded from any refunds made by Rentex.

(R2) All delivery charges are non refundable and are exempt from refunds, free shipping when available is not free to Rentex and will be deducted from refunds issued at cost.

(R3) Return shipping is the responsibility of the customer as is liability for loss or damage in transit, it is recommended that a signed for insured service is used. Return whilst goods still  in transit clause (RTB01) under cancellations.

(R4) Returns for unwanted items, unwanted goods have to be returned unopened, unused and in a resalable condition, usually within 7 -14 days of delivery (depending upon supplier) and are subject to rejection or a 60{b3b5127891deca571a5464b05174321cfd0e0083b1923679fd8b459cf0269d3c} re-stocking fee if received in a (Non Saleable State). A photo will be taken of such items and emailed as proof of non saleable state condition or we may refuse acceptance of goods as damaged in transit.

(R5) Test and return fees, all products returned to Rentex are subject to a test prior to restocking this charge is {b3b5127891deca571a5464b05174321cfd0e0083b1923679fd8b459cf0269d3c}10 of the value of the goods


Warranties are provided by a (return to base) basis and are expressly provided under the individual manufacturer’s terms which are available on request.

Statutory Rights

Your UK statutory rights are not affected by our returns policy.


All products offered for sale are marked as tested to required standards as appropriate for sale in Europe including CE, ROHS, R&TTE and are marked WEEE where appropriate, Rentex are not responsible for ensuring these tests are conducted, we choose high quality products that are pre tested and marked to standards as appropriate for the products offered for sale, copies of test certificates and other appropriate documents will be supplied by Rentex on request.


All published prices include VAT at UK rate.


Right to cancel, you have the right to cancel your order and return the products, order cancellations received and processed prior to dispatch will qualify for a full refund. Orders cancelled after dispatch of goods that are still in transit are subject to shipping and packaging costs incurred by Rentex, a return to base (RTB01) in transit carriage charge of £15.99 + VAT at the prevailing rate is applicable on all orders cancelled or redirected while still with our couriers this covers the cost incurred in handling and returning your goods by our courier company, upon return to Rentex of resalable goods a £5.00 re stocking fee and a Rentex administration fee of £2.00 will be applied and deducted from the refund if any. Clause (R3) once received return shipping is the responsibility of the customer as is liability for loss or damage in transit, it is recommended that a signed for insured service is used.

Other Return charges see clause (R4) clause (R5) or as per the manufacturers own terms, please refer to the individual manufacturers terms applicable to the products forming your order. Note: where an order contains products from several manufacturers, there may be several sets of terms applicable.


Liability, Rentex distributors of hyco water heaters accept no liability for losses however incurred as a result of delayed delivery, manufacturing defects, delays awaiting repair or replacement goods, Rentex shall not in any event be liable for any special, indirect or consequential loss, damage, costs or claims for any defective material or goods supplied, the only liability will be to replace any defective items that fail within the warranty period provided by the manufacturer.

Trade Marks

The Customer will not apply its own trade or any other mark on goods supplied by the Company without written permission of the company this includes images from our website.
Should Rentex distributors be unable to perform any of its duties or obligations under the contract for any reason beyond its control, Rentex cannot be held liable for any losses suffered by the Customer. Failure or delay by Rentex to enforce any of the conditions does not affect Rentex’s right to enforce or implement these conditions in any way. If any of the conditions mentioned are held unenforceable, the remaining conditions shall not be prejudiced and shall continue in full force and respect.


We accept no direct liability for the delivery of goods and services which are supplied directly to our customers from our manufacturers hyco and courier companies used.

Discounted deliveries are only available to mainland UK. You may be entitled to free delivery and this will be shown at the checkout stage. Deliveries to Isle of Man, Channel Islands, Northern Ireland, Republic of Ireland and other countries within Europe are at additional cost and take additional time. You should email for a quotation for delivery rates and times prior to ordering, we reserve the right to inform you of any additional cost/time prior to dispatch of your order which you may cancel if you consider these additional charges are unreasonable. A signature is required on delivery and you or someone authorized by you will need to accept the delivery. In case of delivery to certain locations such as hospitals, airports, hotels, ships and other business premises, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery.

Should delivery be refused at the delivery address and re-requested for another date, we may make an additional charge for the second delivery clause (RTB01). It is your responsibility to ensure the correct number of packages as shown on the delivery consignment note has been delivered. Shortages must be noted on the delivery consignment note and you should notify us of shortages within seven days of delivery. If packages look damaged on delivery we recommend the contents be inspected before accepting and signing for the delivery. We use all reasonable endeavors to ensure that delivery is made around the delivery time advised, but delays to deliveries beyond our control can occur. Incorrect delivery address details may cause delays in delivery, so please ensure that you have included full delivery address details, including accurate postcode and your daytime contact telephone numbers and e-mail address so we can notify you in the event of a delivery delay.  Our couriers deliver 5 days a week – Monday to Friday. They do not normally deliver on Saturdays, Sundays or public holidays. We endeavour to deliver within 3 days of order confirmation unless agreed otherwise, but do not accept liability for any failure to deliver within that time. Orders received on Saturdays, Sundays or public holidays and most orders received after 3pm on weekdays, will be processed the next working day.

Price and Payment Options

We accept UK registered Visa credit, Visa Debit and MasterCard.

We accept payment via Sage Pay and PayPal.

We accept direct funds transferred into our Rentex bank account.

All prices are shown in £ Sterling and are inclusive of UK VAT at the current rates and are correct at the time of entering the information on to the system. The total cost of the order is the price of the items ordered plus the delivery charge.

Customer Discount Code Offers (“Discounts”)

Where you use a valid promotional code we have issued in conjunction with your purchase, the following additional terms and conditions may apply:

  • Discounts will only be available on order values over the amount stated in the offer.
  • Discounts are only valid until the date published.
  • Discounts are only redeemable for purchases made on this website (www.rentexhygiene.co.uk/shop)
  • Only one Discount may be used per customer per transaction.
  • We reserve the right to end any discounts at any time including prior to the advertised end date without notice.

Credit Card Validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorize payment then you will be notified of this at the checkout stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We use the Sage Pay secure online payment gateway service that has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). Sage Pay adheres to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.


For further details regarding the use of data supplied by you, please see our Privacy Policy.

We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website. All rights, including copyright, in this website are owned by or licensed to Rentex. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without permission.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website or service provided through it. If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product concerned.

Certain links in this site will lead to websites that are hosted by our partners or other providers. When you activate any of these you will leave our website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permissible by applicable law. These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

We may assign, transfer, novate or subcontract any or all of our rights and obligations under these Terms and Conditions at any time.

Privacy Policy

We are committed to maintaining your privacy and our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

Information collected

We ask for your name, telephone number, address, and email address. When a purchase is made on our site, in addition to the above, we also ask for a current UK delivery address, and payment method details. We may obtain information about your usage of our Web site to help us develop and improve it further.

Use of data

Your data will enable us, and our processors, to fulfill your order and to notify you about delivery details and changes.

We may also send you email newsletters from time to time to inform you about our products, services, promotions and special offers. If you do not wish to receive email newsletters simply unsubscribe from the email at any time.

We comply with the standards, procedures and requirements laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

We shall not make our mailing list available to other companies.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. At all times where we disclose your information it will remain secure.

You have the right to request a copy of any personal information we hold about you. To do this, simply write to us at the address below, enclosing a cheque for £12 payable to Rentex Hygiene Services to cover our administration costs.


If you have a complaint then we really want to know about it so that we can try to resolve it, please contact our Customer Services Department at the address below. We will not tolerate abuse to our customer service operatives and will end all correspondence should this happen. Any further correspondence will be by postal mail only to the following address: Rentex Complaints Office, Currock House, Denby Dale Road East, Durkar, Wakefield, West Yorkshire, WF4 3AX.


Every effort is taken to ensure we have the right to use images and text here on our websites, most of the images and text are ours or are reproduced with full permission of our suppliers such as hyco, however should you feel an image or text you own the rights to is being used without permission, please write to us for its immediate removal. NB some images and format of text used are the property of Rentex Hygiene Services, all rights reserved.

Contact Us

If your query relates to an order or feedback regarding this site then call us between 10am and 4pm Monday – Friday (excluding UK bank holidays):

Rentex Services

01924 253533